RollXO Casino Privacy Policy: how we handle account and personal data

We treat account and personal data as part of the security of your RollXO experience. This policy explains what we collect, why we use it, who may receive it and the choices you can exercise.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit our site, create an account, contact support, use the cashier, participate in promotions or use account controls. It applies to data processed through our website, account interfaces, communications and related services.

Information we collect

We collect account and contact data such as name, date of birth, address, email address, phone number and login credentials. We may collect payment and transaction information, wallet details required for a transfer, device and browser data, IP and security logs, game and promotion activity, KYC documents, safer-gambling settings, marketing preferences and messages sent to support.

We collect only the information needed for the relevant purpose and may request additional information where identity, payment ownership, fraud prevention, legal compliance or account security requires it.

Why we use personal data

We use data to create and administer accounts, process deposits and withdrawal requests, verify identity and age, prevent fraud, protect our systems, provide support, administer promotions, apply account limits, communicate service information, maintain records, analyse site performance and meet legal or regulatory obligations. Where applicable, processing relies on contractual necessity, consent, legal obligation or our legitimate interests in operating a secure service.

You can withdraw marketing consent or adjust communication preferences in your account or by contacting us. Service, security and legal communications may still be sent where necessary.

Cookies, analytics and tracking technologies

We use cookies, local storage and comparable technologies to maintain sessions, remember preferences, detect security risks, measure site performance, analyse navigation and understand whether partner or advertising links have led to a visit. You can manage non-essential cookie preferences through browser and site controls. Disabling some technologies can affect account functionality.

Third-party analytics, hosting, payment, verification, customer-support and fraud-prevention providers process data only to deliver or support the services described in this policy.

Sharing, transfers and retention

We may share data with payment processors, identity-verification providers, hosting and security suppliers, support systems, professional advisers, group service providers and public authorities where law or a valid request requires it. Where data is transferred internationally, we use appropriate contractual, organisational and technical safeguards.

We retain data for as long as needed for account operation, disputes, security, responsible gambling, transaction records, fraud prevention and legal obligations. Retention periods depend on the data type and the purpose for which it was collected.

Your rights and how to contact us

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also opt out of direct marketing. We may need to verify your identity before actioning a request.

For privacy requests, email [email protected] or write to RollXO Casino, Schout Bij Nacht Doormanweg 40, Willemstad, Curaçao. You may also contact our support team at +1 437 291 6048. We update this policy by revising the Last Updated date and publishing the new text on our site.

Security and verification records

We use administrative, technical and organisational safeguards designed to protect personal data, including access controls, encryption in transit where appropriate, logging, monitoring and role-based access to account information. No online system can remove every risk, so protect your password, use a private device where possible and contact support promptly if you believe an account has been accessed without permission.

KYC and payment-ownership documents are handled only for identity, security, payment, legal and responsible gambling purposes described in this policy. We limit internal access to staff and service providers who need the data to perform those functions.