Responsible gambling at RollXO: account limits, breaks and support routes
We want every RollXO session to remain entertainment under your control. This page explains the account tools, warning signs and support routes that help you set boundaries or take a break.
Responsible gambling is part of how we operate RollXO Casino. We provide account controls, clear terms and support routes so you can decide whether, when and how you participate. Gambling is entertainment, not income, investment or a solution to financial pressure.
Age, account access and informed participation
You must be old enough to gamble legally where you live and must not let another person use your account. We can request age and identity verification, and we take action where an account does not meet eligibility requirements. Keep passwords private and do not use another person’s payment method.
A result from a previous game does not affect the next result. Increasing a stake after a loss does not create a recovery strategy. Set a budget before you play and stop when that budget is reached.
Controls available in your account
| Control | How it helps |
|---|---|
| Deposit limit | Caps the amount that can be added to the account over a selected period |
| Loss limit | Sets a maximum net loss for a selected period |
| Wager limit | Restricts total stakes over a selected period |
| Session limit and reality check | Helps you manage time and receive a reminder during a session |
| Cooling-off period | Lets you pause account activity for a chosen period |
| Self-exclusion | Stops account access for a longer period under the applicable process |
Changing a limit and seeking a break
A lower or more protective setting is applied as soon as the account confirms it. An increase or removal can require a waiting period and review, because a limit should not be easy to reverse in the middle of a session. Contact support when you need help locating the account-control area.
Self-exclusion and cooling-off should be used when you need distance from gambling. During an exclusion period, do not attempt to create another account or ask another person to use theirs on your behalf.
Recognising gambling harm
Pause and seek support if you spend more than planned, extend sessions to recover losses, hide gambling, borrow money, miss obligations, feel unable to stop or use gambling to manage anxiety, stress or low mood. Friends and family can also encourage a break, help with budgeting and use device or financial blocking tools.
Gamban and BetBlocker provide device-level blocking options. Banks and payment providers may offer transaction controls. For confidential support, organisations such as Gambling Therapy and Gamblers Anonymous provide information and peer-support routes.
Our responsibility and contact route
We apply age and identity controls, provide safer-gambling account tools, honour valid marketing preferences and train our support staff to route safer-gambling questions appropriately. Support cannot give financial advice or decide how much you should gamble.
For help with account control, contact [email protected], use live chat, or call +1 437 291 6048. If you are in immediate financial or personal danger, contact local emergency or crisis support services.
A short self-assessment before you continue
Ask yourself whether gambling is taking more money or time than you planned; whether you gamble to change your mood; whether you hide activity from people close to you; whether you borrow, sell possessions or delay bills to fund play; and whether you feel pressure to recover a previous loss. A “yes” to any of these questions is a reason to pause and use the account controls or an external support route.
A responsible session has a set budget, a clear end point and no reliance on a winning outcome. Do not gamble when you are distressed, tired, under the influence of alcohol or drugs, or trying to solve a financial problem. A cooling-off period is a practical choice when those boundaries become difficult to maintain.
Support for family members and financial controls
Friends and family can help by keeping the conversation focused on spending, time and wellbeing rather than on the outcome of a particular game. They can encourage the use of self-exclusion, a budget conversation, device blocking tools such as Gamban or BetBlocker, and any banking controls available through the player’s financial provider.
We do not provide financial counseling. For independent help, use Gambling Therapy, Gamblers Anonymous or a local professional support service. Our support team can explain RollXO account tools, but only the account holder can manage an account-control request through the applicable process.